Return & Exchange Policy

Return & Exchange Policy

Last Updated: …/…/2025
Website: https://baupor.com
Store Name: BAUPOR

1. General Information

At BAUPOR, we prioritize customer satisfaction and operate all return and exchange processes transparently, in compliance with the Consumer Protection Law No. 6502 and the Distance Sales Regulations.

This policy applies to purchases made through our online store.

2. Right of Withdrawal (14-Day Return Policy)

Consumers have the right to return a product within 14 days from the date of delivery, without providing any reason.

To be eligible for return under the right of withdrawal, the product must be:

  • Unused

  • Undamaged, with original packaging and labels intact

  • In a condition suitable for resale

You may submit your return request through the following channels:

📩 E-mail: info@baupor.com
📞 Phone: +90 542 170 1421

Once your withdrawal request is received, the process will begin immediately.

3. Cases Where the Right of Withdrawal Does Not Apply

The following items are legally excluded from the right of withdrawal:

  • Personalized or custom-made products prepared upon the consumer’s request

  • Products that are not suitable for return for reasons related to health and hygiene after the package is opened

  • Products requiring assembly that were damaged during installation

  • Products that lose value after use

If any product falls under "custom production," this will be clearly stated before the order is confirmed.

4. If the Product Arrives Defective or Damaged

If the product is delivered:

  • Damaged

  • Incomplete

  • Incorrect

You must notify us within 48 hours.

In such cases:

  1. Take clear photos and/or videos of the issue

  2. Send them via WhatsApp or e-mail

  3. Your request will be reviewed and responded to the same day

  4. The product will be collected by courier free of charge

  5. A replacement or refund will be processed

5. Exchange Process

Exchanges are possible.

To be eligible for an exchange:

  • The product must be unused

  • Original packaging must be preserved

Once the product reaches us, the exchange will be processed within 24–48 hours.

If the requested item is out of stock, a full refund will be issued.

6. Return / Exchange Address

BAUPOR
Address:
KT TASARIM YAPI LİMİTED ŞİRKETİ
AGAHEFENDİ MAH. 2790. CAD. No:67 A

Phone: +90 542 170 1421
E-mail: info@baupor.com

7. Return Shipping Costs

  • For returns made under the right of withdrawal, the shipping cost belongs to the customer.

  • For defective/damaged products, the shipping cost is covered by our company.

  • For exchange requests, shipping fees may vary depending on the situation.

8. Refund Process

Once the returned product reaches our company:

  • A refund will be issued within 10 business days

  • For credit card refunds, processing time may vary depending on your bank (typically 2–7 business days)

  • Cash-on-delivery service fees (if any) are non-refundable, as they belong to the courier company

  • Refunds include only the product price

9. Requirement for Damage Report During Delivery

If the package appears damaged at the time of delivery, you must:

📌 Request a "Damage Report" from the courier and return the package without accepting delivery.

Without a damage report, the courier company does not accept responsibility for damages.

10. Customer Support

For all questions and support requests:

📩 E-mail: info@baupor.com
📞 Phone: +90 542 170 1421